369bet Privacy Policy

369bet operates the online casino and sports betting platform accessible at 369bet.xyz and acts as the data controller in respect of all personal data collected through the platform. As data controller, 369bet determines the purposes for which, and the manner in which, personal data is processed. All data-related inquiries, access requests, and complaints should be directed to our dedicated privacy contact at [email protected], marking your message with the subject line "Privacy Request".

This Policy applies to all individuals who access or use the 369bet platform, including visitors who have not yet registered and Members who hold an active account. The platform primarily serves users based in Bangladesh and processes data in accordance with applicable international data protection standards. This Policy is written in English, which is the authoritative version. If any translation is made available, the English text shall prevail in all cases of conflict.

When you create a 369bet account, we collect the information you provide directly during the registration process. This includes:

• Full legal name — as it appears on your National ID Card (NID) or passport.
• Date of birth — used to verify that you meet the 21+ age requirement.
• Contact information — your mobile number and email address for account communications.
• Username and password — your chosen login credentials (password stored in hashed form only).
• Residential address — including division, district, and postal area within Bangladesh.
• Identity documents — NID, passport, or birth certificate submitted during KYC verification.

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, we collect transaction-related data. Importantly, 369bet does not store raw card numbers or mobile wallet PINs — these are handled directly by your payment provider's secure API. We do record:

• Payment method type — e.g., bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank.
• Registered mobile number of the wallet used for deposit or withdrawal.
• Transaction amounts and timestamps in Bangladeshi Taka (BDT).
• Transaction reference IDs as issued by the payment provider.
• Deposit and withdrawal history linked to your account for audit and fraud-prevention purposes.

As you interact with the 369bet platform — browsing games, placing bets, or accessing your account — we automatically collect certain technical and behavioural data to improve your experience, detect fraud, and meet responsible gaming obligations:

• IP address and approximate geolocation (country and city level).
• Device information — device type, operating system version, browser type and version.
• Session data — login timestamps, session duration, pages visited, and navigation patterns.
• Betting and gaming activity — games played, bet amounts, wager history, and outcome records.
• Bonus interactions — promotions claimed, wagering progress, and bonus expiry events.

When you contact our customer support team or respond to a promotional communication, we collect and retain records of that interaction, including the content of support chat transcripts, email correspondence with [email protected], your responses to surveys or feedback requests, and records of your marketing communication preferences (opted-in or opted-out). These records are retained to ensure continuity of support and to resolve any disputes that may arise.

The primary purpose for which we process your data is the performance of our contract with you — operating your 369bet account and delivering the services you have requested. This covers account registration and maintenance, processing of deposits and withdrawals in BDT, providing access to sports betting markets (cricket BPL, T20 World Cup, IPL, football, kabaddi) and casino games (live dealer tables by Evolution Gaming and Ezugi, slots from Pragmatic Play, NetEnt, Microgaming, and others), applying bonus credits and tracking wagering requirements, and communicating essential transactional notifications such as deposit confirmations and withdrawal status updates.

We process your data to protect the integrity of the 369bet platform and safeguard all Members. This includes running automated fraud-detection checks on account activity, verifying that each account is held by a single individual (preventing duplicate accounts), monitoring for unusual betting patterns or payment anomalies that may indicate money laundering, and enforcing our responsible gaming tools such as deposit limits and self-exclusion. Processing for these purposes is based on our legitimate interest in maintaining a safe and fair gambling environment.

Where you have given explicit consent, 369bet may contact you with promotional offers, bonus notifications, seasonal campaigns (such as Eid and Pohela Boishakh promotions or BPL cricket season offers), and platform feature updates. You may withdraw your marketing consent at any time by updating your communication preferences within your account dashboard, or by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Aggregated and anonymised usage data is analysed to understand how Members interact with the platform, identify popular games and betting markets, improve site performance, and develop new features. Where analytics data is used in anonymised, non-identifiable form, it falls outside the scope of personal data processing under this Policy. Where individual-level data is used for analytics, the lawful basis is our legitimate interest in improving the platform experience for Bangladesh Members.

369bet works with a limited set of trusted third-party service providers who process data on our behalf under strict contractual data-processing agreements. These providers access only the data necessary to perform their specific function and are prohibited from using it for any other purpose. Categories of providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) receive transaction data to process deposits and withdrawals.
• Game studios: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Play'n GO, Spribe, and Red Tiger receive session tokens to deliver games; they do not receive your full personal profile.
• Identity verification (KYC): a trusted KYC provider may receive copies of identity documents to verify age and identity during account approval.
• Fraud detection: automated fraud-screening services receive IP addresses, device fingerprints, and transaction metadata to flag suspicious activity.
• Customer support infrastructure: our support desk platform stores support ticket content to enable our team to resolve queries efficiently.

369bet may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or harm to the platform or its Members. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will notify the affected Member where we are legally permitted to do so.

369bet uses the following categories of cookies on the platform:

• Strictly necessary cookies: essential for core platform functionality — keeping you logged in during your session, maintaining your account state, and securing the platform against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: remember your preferences such as language setting and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Analytics cookies: collect anonymised data about how Members navigate the site — pages visited, session duration, error events — to help us improve performance. These are used only in aggregate form.
• Security cookies: fingerprint device characteristics to detect account takeover attempts and flag anomalous login behaviour.

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that disabling functional or analytics cookies may affect the quality of your experience on the 369bet platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

369bet employs multiple layers of technical security to protect your personal data. All data transmitted between your device and 369bet.xyz is encrypted using TLS 1.2 or higher, ensuring that data in transit cannot be intercepted by third parties. Account passwords are stored using bcrypt hashing with a unique per-user salt, meaning they are never readable in plain text — not even by 369bet's own staff. Payment transactions are routed directly through your payment provider's API without raw financial credentials passing through 369bet's servers. Access to production systems containing personal data is restricted to authorised personnel and protected by multi-factor authentication.

Beyond technical controls, 369bet enforces organisational data-protection measures including role-based access controls that limit which staff members can view Member data, regular internal review of data-access logs, contractual data-processing agreements with all third-party service providers, and staff training on data protection responsibilities. In the event of a data breach that is likely to result in a risk to Members' rights, 369bet will notify affected Members without undue delay via their registered contact information and will take immediate remedial action.

369bet may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered Members via their registered email address and display a prominent notice on the platform for a minimum of 14 days following publication. The "Last reviewed" date at the top of this page will be updated to reflect the most current version. Continued use of the 369bet platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to revised terms, you must cease using the platform and may request account closure.